Customer Voice Intelligence
AI sentiment analysis that reads every review, ticket, survey, and call — and turns thousands of voices into a clear score, the themes behind it, and the signals you need to act before customers churn.
81.3%
16.9%
1.8%
598
Positive
value : 81.3
Voice score
7.9 / 10
598 entries analyzed
Service satisfaction is outpacing product satisfaction — support is your edge.
Your tools. Your rules. Any integration.
Every channel
Customer feeling doesn’t live in one place. Bring spreadsheets, call recordings, documents, and reviews into one engine — every source runs through the same AI scoring and lands in the same view.
Score reviews, tickets, and survey rows from a CSV, Excel, Google Sheet, or a synced CRM in your Data Hub.
Connect Gong, Zoom, Fireflies, and more, then analyze the sentiment of every synced call transcript.
Paste a transcript or upload a PDF, Word doc, or an audio/video recording — it's transcribed and scored automatically.
Pull reviews from your connected Google Business Profile and fold them into the same sentiment view.
Analyze sentiment from beyond spreadsheets — paste a call or chat transcript, upload a report, connect a recording, or pull your reviews. Everything runs through the same engine.
Upload document
PDF, Word (docx), or text up to 15MB.
Scoring quality
Beyond a number
A score tells you how customers feel. Intelligence Navigator tells you why — with the keywords they use, the exact quotes, the aspects they praise or criticize, and the emotions and risks behind every comment.
Keyword Cloud
Sample Feedback
“Amazing quality, exceeded expectations!”
Positive · 0.95
“Exactly what I needed, works perfectly.”
Positive · 0.91
“Average quality, not impressed.”
Negative · -0.40
Voice Summary & Operational Signals
Strong overall customer satisfaction with a 7.9 / 10 score and 81.3% positive sentiment across 598 feedback entries. Quality and product performance are the primary satisfaction drivers, though 21.6% of customers report some confusion — a potential gap in product communication.
Top emotions
Aspect-based sentiment
Top risk signals
Churn, refund, escalation and compliance flags are scanned on every record.
AI Insights
What you can do
Roll up reviews, surveys, and tickets into a clear positive/neutral/negative breakdown with the themes and quotes behind it.
Aspect-based sentiment surfaces what people praise and complain about, ranked by how often it comes up.
Score call and chat transcripts, track the sentiment journey of a conversation, and flag churn and escalation risk.
Create your account and turn your reviews, tickets, surveys, and calls into a clear picture of customer sentiment — with the themes, quotes, and risk signals behind every score.